In general, this is not something we can do. Due to the prevalence of insurance fraud, most insurance companies need someone who is a friend or relative of the policyholder to initiate the claim. In cases where the policyholder has passed, we can sometimes initiate but it still needs a friend or relative to confirm that the claim is legitimate.
Once the claim is filed and a claim number is obtained, Bio1 can manage the claim with the insurance company on your behalf. We do insurance claims all the time and speak their language so it progresses more smoothly when we manage it. During this time, it is best to direct all calls and questions from the insurance company to us.