We are not. We are a small business independent of the franchise with a similar name. We don’t have a call center or answering service to take calls. We have been in San Diego since 2015. The other company that claims to be the “most trusted” opened in the summer of 2020.

1. What kill time do they use?

2. What is the kill time for their disinfectant?

3. Is their disinfectant on the CDC list for human coronavirus?

4. How do they measure the concentration of the solution?

5. What do they do about electronics?

6. What do they do about food items?

7. What do they do about documents and other paper products?

Not usually. We need to haul away the unwanted items so that we can properly assess what needs to be cleaned. We prefer to do a walk through with the customer after the haul away and understand specifically what cleaning tasks the customer desires. There is no way for us to know what filth lies underneath the clutter so we cannot accurately quote the cleaning before the haul away activities are completed.

The protocol we use is to keep the areas wet with germicide for 10 minutes before wiping. This means we can’t disinfect documents, porous items, fabric chairs, food items, etc.

What we do offer for office environments:

Wipe down walls from about the 6 foot mark to the 3 foot mark

Wipe down exteriors of desks, cabinets, and drawers

Wipe down the 3 foot swath of doors which includes door handles

Wipe down garbage cans

Wipe down break room equipment

Wipe down chairs, keyboards, copy machine buttons, computer mice, phones, etc. (this is not a proper disinfection – just a moist wipe)

Throw away all food item, common area magazines, paper clips, etc (optional)

Wipe down pens, pencils, staplers, hole punchers

Wipe down restrooms including all surfaces of sinks, toilets, soap dispensers, mirrors, paper towel dispensers

We don’t move items that look like they haven’t been moved in months (i.e. binders on bookshelves)

Raccoons defecate in a common location called a latrine.  Raccoon feces looks similar to dog feces but usually have undigested food visible.  Raccoon latrines can be indoors or outdoors (including attics).

Raccoon feces can be harmful to people.  Baylisascaris Procyonis is a roundworm that uses raccoons as a host.  The roundworm eggs are present in the feces of infected raccoons.  People can be exposed to these eggs.  Children and pets are especially vulnerable since they may ingest the eggs.

According to the CDC (Center for Disease Control), the incubation period (time from exposure to symptoms) is usually 1 to 4 weeks.  If present, signs and symptoms can include the following:

• Nausea
• Tiredness
• Liver enlargement
• Loss of coordination
• Lack of attention to people and surroundings
• Loss of muscle control
• Blindness
• Coma

If you find a raccoon latrine, don’t wait.  Call Bio1 and have us remove the waste and properly disinfect the area promptly.

Bio1 is proud of our customers for managing homeless camps in a manner that treats the homeless population with dignity.  Customers first place “No Trespassing” signs in the area to properly communicate that the space is not open for transient lodging.  The Sheriff’s department is asked to come give 72-hour notice to the residents on the property.  A written notice is affixed to each camp.  After the notice period, the Sheriff’s department escorts Bio1 to each camp.  If the camp has been vacated, Bio1 can start the cleanup.  If the camp is still occupied but the transient residents are making progress in vacating, the Sheriff will give them additional time.

Bio1 hauls away belongings and waste left behind in the camp.  Shopping carts are emptied and left by the street to be picked up and returned to the owner.  Any syringes found on site are disposed of in biohazard sharps containers.  Open space areas are left in a natural state again.  Paved surfaces can be cleaned to remove any residual smells.

Bio1 can help customers on an as needed basis, one-time cleanups, or annual contracts with fixed pricing.  Call today and let Bio1 help you responsibly address homeless camps on your property.

These are all situations that tend to involve more variables than trauma scenes.  Even though one would think it might be the other way around, the types of cleanups mentioned above can all be very different.

Typically when we receive a call, we try to determine how ready the homeowner or tenant is to get the cleanup done.  If they are ready, most times the person calling (either the homeowner or tenant or a family member) is looking for an estimate of price.  We try not to throw out prices for these types of cleanup over the phone as we might be way off due to the description of the problem not being exactly accurate.  This might be of no fault on the homeowner’s behalf though.  Sometimes there are factors you just cannot see until you get into things.

For this reason, we provide free on-site estimates in most cases.  This allows us to meet with people in person, see everything in person and have a candid discussion about what needs done, how long it will take and how much it will cost.

After that is established, we can usually start jobs pretty quickly.  Most times we can start and complete the job in the next day or two.  Most cleanups take 1 day, maybe 2 days to complete.  We usually come in with 2-3 people as more can become overwhelming for the homeowner or tenant.

Throughout the cleanup process we make sure everybody is on the same page.  After cleanup is complete we walk around with all parties involved to make sure all areas have been addressed and everyone is satisfied with the cleanup.  From start to finish we ensure that the homeowner or tenant is comfortable with everything we are doing.

The short answer is no.  There are however different stages and variables involved in hoarding cleanup, junk removal or basic clutter removal.  Sometimes there is not a serious hoarding problem and the individual is best suited to hire a professional organizer to work with them over a few weeks to organize there home.

In other occasions it is more along the lines of basic junk removal.  If there are just a few things laying around that simply need to be picked up and hauled away, basic junk removal is probably best.

Anything more extreme than those two situations, we typically recommend using Bio1 (www.Bio1SD.com), our affiliate San Diego Hoarding Cleanup (www.sandiegohoarding.com), or another experienced and qualified service provider.  Aside from the obvious health hazards of falling or having items fall on workers, there are hidden dangers that a hoarding cleanup crew must be aware of.  This could be anything from mold to sharps to rodents that might get hostile or spread disease.  Experience with these variables is what separates a qualified service provider in a hoarding cleanup from a company that might get themselves hurt or cause further structural damage.

To determine if a service provider is qualified for your cleanup, you can usually get a good feeling of this when speaking with them on the phone and the questions they ask during an onsite estimate.  We ask very specific questions to determine any unforeseen variables and make sure everybody is on the same page when cleanup starts so that in the end everybody involved is pleased with the work and the result.

To determine if your cleanup requires a specific skillset such as ours or if it can be done by a more general service provider, feel free to call us.  We always try to help people out in their best interest.  Even if that means we are not the right one for the job given that it is more straight forward and might be able to be completed cheaper with a more generic service provider.

Most of our services are covered by property/homeowners insurance, renter’s insurance or auto insurance.  Most of these claims involve blood, body fluid and potentially feces and urine.

Unfortunately, the services that fall outside of being covered by insurance are typically related to rodent droppings, damage caused by pets and hoarding.

As for the services that are covered by insurance, anything involving a trauma scene, death or any blood or body fluid spill are covered probably 95% of the time.  Once in a while a policy will only cover certain things like fire or water damage, but most property insurance policies due in fact cover the cost of decontamination and cleanup of any biohazard such as blood and body fluid.  That same insurance also typically pays for anything that might need replaced such as carpet, pad, trim etc.

A situation that we encounter quite a bit is related to when older people lose their bowels for whatever reason in their home.  Much of the time if this is on carpet and padding it gets through down to the cement or wood floor underneath pretty quickly.  This carpet and pad needs removed and disposed of properly and the floor underneath needs sanitized for safety.  These situations seem like they would not be covered, but more often than not property insurance also pays for this type of cleanup and replacement.

If any situation similar to the above mentioned situations occurs, we always recommend the family or individual call us to determine if insurance is the way to go.

Typically the same goes for auto insurance.  Whether on the interior or exterior, auto insurance typically will pay for the cost of decontamination of blood and body fluid and replacement of anything needing replaced on the vehicle.  This all comes down to one’s deductible and if it is worth while to pursue a claim.

Finally renter’s insurance can be used for renter’s who have had their personal belongings contaminated resulting in them being disposed of.  This typically does not cover anything structural but can be helpful for getting personal items replaced or personal items decontaminated and made safe and usable again.

We recommend any situation involving blood, body fluid, feces, urine or anything of the like, people call us to discuss what might be the best way to proceed to get things back to normal in the easiest and most cost efficient manner.

When a death occurs in a property that your rent out, it can be very difficult for many reasons.  Aside from the obvious trauma caused by sudden death, there are quite a few people involved.  Possible co-renters, the families of the renters and the deceased, possibly a property manager and you, the property owner.

Where we specialize is the cleanup of the property.  Our goal is always to complete the decontamination and cleanup as soon as possible to eliminate any further health risk due to the biohazard present and to reduce any further psychological trauma from the scene.  Our recommendation is always to have the cleanup completed first and have the rest figured out after.  The problem that arises here is who pays for cleanup and any structural replacements necessary such as carpet, paint or drywall.

Most of the cleanups we perform after deaths are covered by the property owner’s insurance.  That same property insurance also covers any replacements needed.  The question property owners have then is: who pays for my deductible?  Some property owners, given the situation, are willing to pay for the deductible.  Others are not so willing, which is understandable.  A common solution in the past has been for Bio1 to complete the cleanup.  We then initiate a property claim with the property owner’s insurance.  We take care of as much as possible so all parties involved have less on their plate.  If any further paint or replacement carpet is needed, the insurance company will then contact the property owner to set that up.  After this the property has been fully restored and property insurance has paid Bio1 for the decontamination and the carpet vendor or paint vendor for replacement carpet or paint.  The only remaining factor is the deductible.  Many times the most reasonable method of paying the deductible, if the property owner is not willing to pay it, is to deduct it from the renter’s security deposit.  Typically security deposits are large enough to cover a property insurance deductible.

This is the ideal scenario for not only having the cleanup and restoration completed the most efficiently and compassionately, but also keeping out of pocket costs as low as possible for all parties involved.

For any death or trauma related situation regarding renters or property insurance, we are available 24 hours a day to help anyone try and determine the best course of action.